Privacy Policy

Last Updated: July 30, 2026

Welcome to Hanoi Food Tours Led By Women. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or book one of our food tours.

Website: https://toursfoodhanoi.com/

Company: Hanoi Food Tours Led By Women

Email: toursjeephanoi@gmail.com

Hotline / WhatsApp (24/7):
+84 982 416 518
+84 981 090 989

1. Information We Collect

When you use our website or make a booking, we may collect the following information:

Full name
Email address
Telephone or WhatsApp number
Hotel name and meeting location (if applicable)
Nationality
Number of travelers
Tour date and time
Dietary preferences and food allergies
Special requests
Payment information (processed securely through third-party payment providers)

2. How We Use Your Information

We use your personal information to:

Process and confirm your booking
Arrange tour logistics
Accommodate dietary requirements and food allergies
Respond to inquiries and provide customer support
Send booking confirmations and tour updates
Process payments
Improve our website and services
Comply with legal obligations
Prevent fraud and unauthorized activities

3. Payment Security

Payments are processed through trusted third-party payment providers.

We do not store your complete credit card or debit card information on our servers.

4. Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Analyze visitor traffic
Enhance your browsing experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Protecting Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Access to customer information is limited to authorized staff members who require it to provide our services.

6. Sharing Your Information

We never sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers, including:

Tour guides
Restaurant partners (only when necessary for reservations or dietary requirements)
Payment processors
Booking platforms
Government authorities when required by law

All partners are expected to protect your information and use it only for the purposes of providing our services.

7. Third-Party Booking Platforms

If you book through platforms such as Viator, GetYourGuide, Tripadvisor, Klook, Airbnb Experiences, or other travel agencies, your reservation may also be subject to the privacy policies of those platforms.

8. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Our food tours are family-friendly.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your booking
Provide customer support
Meet legal and accounting requirements
Resolve disputes
Maintain business records

When the information is no longer required, it is securely deleted or anonymized.

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Request a copy of your personal data
Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

12. Marketing Communications

From time to time, we may send you promotional emails about new tours, travel tips, special offers, or seasonal experiences.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Hanoi Food Tours Led By Women